🧾 Short Description An AI-powered customer support workflow that automatically triages, summarizes, classifies, and routes tickets to the right Slack and CRM queues. It sends personalized auto-replies, logs results to Google Sheets, and uses a DLQ for failed cases. ⚙️ How It Works Trigger: Captures messages from email or form submissions. AI Triage: Summarizes and classifies issues, scores urgency, and suggests next steps. Routing: Directs to Slack or CRM queue based on type and priority. Logging: Records summaries, urgency, and responses in Google Sheets. Auto-Reply: Sends an acknowledgment email with ticket ID and SLA timeframe. Error Handling: Failed triage or delivery attempts are logged in a DLQ. 🧩 How to Use Configure triggers (email or webhook) and connect credentials for OpenAI, Slack, Gmail, and Google Sheets. In Workflow Configuration, set: Slack Channel IDs CRM Type (HubSpot, Salesforce, or custom) Google Sheet URL SLA thresholds (e.g., 2h, 6h, 24h) Test with a sample ticket and verify routing and summaries in Slack and Sheets. 🔑 Requirements OpenAI API key (GPT-4o-mini or newer) Slack OAuth credentials Google Sheets API access Gmail/SMTP credentials CRM API (HubSpot, Salesforce, or custom endpoint) 💡 Customization Ideas Add sentiment detection for customer tone. Localize responses for multilingual support. Extend DLQ logging to Notion or Airtable. Add escalation alerts for SLA breaches.