This enterprise-grade n8n workflow automates the Instagram complaint handling process — from detection to resolution — using Claude AI , dynamic ticket assignment, and SLA enforcement. It converts customer complaints in comments into actionable support tickets with auto-assignment , escalation alerts , and full audit trails , ensuring timely responses and improved customer satisfaction with zero manual intervention. Key Features Real-time Instagram polling for new comments AI-powered complaint detection using Claude 3.5 Sonnet for sentiment and issue classification Automatic ticket creation in Google Sheets (or integrable with Zendesk/Jira) Round-robin assignment to team members from a dynamic roster SLA timer and monitoring (e.g., 24-hour response window with escalation at 80% elapsed) Escalation engine notifies managers via Slack if near breach Multi-channel notifications: Slack for assignees and escalations Audit-ready: Logs ticket details, assignments, and actions Scalable triggers: Webhook or scheduled polling Workflow Process Step Node Description 1 Schedule Trigger Runs every 15 minutes or via webhook ( /complaint-handler ) 2 Get Instagram Posts Fetches recent posts from Instagram Graph API 3 Get Comments Retrieves comments for the latest post 4 Loop Over Comments Processes each comment individually to avoid rate limits 5 Detect Complaint (Claude AI) Uses AI to classify if complaint, extract issue/severity 6 IF Complaint Branches: Proceed if yes, end if no 7 Get Team Members Loads team roster from TeamMembers sheet 8 Assign Ticket Sets assignee via round-robin logic 9 Create Ticket (Google Sheet) Appends new ticket with details and SLA due date 10 Notify Assignee (Slack) Alerts assigned team member 11 Wait for SLA Check Delays to near-SLA-breach point (e.g., 20 hours) 12 Check Ticket Status Looks up ticket status in sheet 13 IF SLA Breach Near Checks if unresolved; escalates if yes 14 Escalate to Manager (Slack) Notifies manager for urgent action 15 End (Non-Complaint Path) Terminates non-complaint branches Setup Instructions 1. Import Workflow Open n8n → Workflows → Import from Clipboard Paste the JSON workflow 2. Configure Credentials Integration Details Instagram API Access token from Facebook Developer Portal Claude AI Anthropic API key for claude-3-5-sonnet-20241022 Google Sheets Service account with spreadsheet access Slack Webhook or OAuth app 3. Update Spreadsheet IDs Ensure your Google Sheets include: SupportTickets TeamMembers 4. Set Triggers Webhook: /webhook/complaint-handler (for real-time Instagram notifications if set up) Schedule: Every 15 minutes 5. Run a Test Use manual execution to confirm: Ticket creation in sheet Slack notifications SLA wait and escalation logic (simulate by shortening wait time) Google Sheets Structure SupportTickets ticketId commentText user createdAt assignedTo status slaDue issueType severity TKT-12345678 Sample complaint text user123 2023-10-01T12:00:00Z [email protected] Open 2023-10-02T12:00:00Z Product Issue Medium TeamMembers name email John Doe [email protected] Jane Smith [email protected] System Requirements Requirement Version/Access n8n v1.50+ (AI integrations supported) Claude AI API claude-3-5-sonnet-20241022 Instagram Graph API Business account access token Google Sheets API https://www.googleapis.com/auth/spreadsheets Slack Webhook Required for notifications Optional Enhancements Integrate Zendesk/Jira for professional ticketing instead of Google Sheets Add email notifications to customers acknowledging complaints Use sentiment thresholds for prioritizing high-severity tickets Connect Twilio for SMS escalations Enable multi-platform support (e.g., Twitter/Facebook comments) Add reporting dashboard via Google Data Studio Implement auto-resolution for simple complaints using AI responses Result: A single automated system that detects, tickets, assigns, and enforces SLAs on Instagram complaints — with full AI intelligence and zero manual work. Explore More AI Workflows: Get in touch with us for custom n8n automation!