Description Keep your internal knowledge base fresh and reliable with this automated FAQ freshness monitoring system. ๐ง ๐
This workflow tracks FAQ update dates in Notion, calculates SLA compliance, logs results in Google Sheets, and sends Slack alerts for outdated items. Perfect for documentation teams ensuring content accuracy and operational visibility across platforms. ๐๐ฌ What This Template Does 1๏ธโฃ Triggers every Monday at 10:00 AM to start freshness checks. โฐ 2๏ธโฃ Fetches FAQ entries from your Notion database. ๐ 3๏ธโฃ Computes SLA status based on the last edited date (30-day threshold). ๐ 4๏ธโฃ Updates a Google Sheet with current FAQ details and freshness status. ๐ 5๏ธโฃ Filters out overdue FAQs that need review. ๐ 6๏ธโฃ Aggregates all overdue items into one report. ๐งพ 7๏ธโฃ Sends a consolidated Slack alert with direct Notion links and priority tags. ๐ฌ Key Benefits โ
Maintains documentation freshness across systems. โ
Reduces support friction from outdated FAQs. โ
Centralizes visibility with Google Sheets reporting. โ
Notifies your team in real time via Slack. โ
Enables SLA-based documentation governance. Features Weekly automated schedule (every Monday at 10 AM). Notion database integration for FAQ retrieval. SLA computation and overdue filtering logic. Google Sheets sync for audit logging. Slack notification for overdue FAQ alerts. Fully configurable thresholds and alerting logic. Requirements Notion API credentials with database read access. Google Sheets OAuth2 credentials with edit access. Slack Bot Token with chat:write permission. Environment variables : NOTION_FAQ_DATABASE_ID GOOGLE_SHEET_FAQ_ID SLACK_FAQ_ALERT_CHANNEL_ID Target Audience Knowledge management and documentation teams ๐งพ SaaS product teams maintaining FAQ accuracy ๐ก Support operations and customer success teams ๐ฌ QA and compliance teams monitoring SLA adherence ๐
Step-by-Step Setup Instructions 1๏ธโฃ Connect Notion credentials and set your FAQ database ID. 2๏ธโฃ Create a Google Sheet with required headers (Title, lastEdited, slaStatus, etc.). 3๏ธโฃ Add your Slack credentials and specify the alert channel ID. 4๏ธโฃ Configure the cron schedule (0 10 * * 1) for Monday 10:00 AM checks. 5๏ธโฃ Run once manually to verify credentials and mappings. 6๏ธโฃ Activate for ongoing weekly freshness monitoring. โ